Our Terms and Conditions apply for verbal and written minibus hire bookings, all quotations are valid for 30 days unless agreed at the time of booking and are given subject to Radio Cabs having an appropriate driver available at the time the hirer accepts the quotation. The given quotation is for driver and vehicle only. Upon accepting the booking you are agreeing to our terms and conditions.
1.) Our drivers reserve the right to refuse access to their vehicle if they have reason to believe the customer poses a threat to our drivers or passenger’s safety or comfort.
2.) Our drivers will endeavour to get you to your destination on time but we cannot be held responsible for delays outside the company’s control or the driver’s control, you are strongly advised to check your travel insurance.
3.) Quotes can only be confirmed when either a confirmation e-mail or telephone call is returned to the customer.
4.) All monies must be made in full at the time of booking. Credit/Debit cards are accepted. Cheques must be cleared 7 days prior to the booking date.
5.) Radio Cabs reserves the right to charge for damage to vehicles made by the hirer and/or passengers.
6.) All cancellations must be made in writing, via email is acceptable, as long as a receipt of email has been received during Monday to Friday 9am – 5pm. Cancellation refund is based on the following, 21 days or more notice will be 100% refund, 7 days or more notice will be 50%, less than 7 days will be 25%.
7.) In an emergency or request by the hirer to change the agreed conditions Radio Cabs may provide 2x 8 seater vehicles
8.) Radio Cabs reserves the right to subcontract to another minibus operator to perform the hire.
9.) All vehicles are non-smoking by law. Under no circumstance is alcohol to be consumed on any vehicle without the permission of the Driver. Alcohol is prohibited to and from sporting events.
10.) No animals are allowed on the vehicles apart from guide dogs.
11.) Radio Cabs drivers may give advice on journey times in good faith but cannot guarantee that the journey completed is by a specific time and will not be liable for any inconvenience or loss incurred caused by breakdown or unforeseen circumstance.
12.) The driver is responsible for the safety of the vehicle if any passengers breach statutory regulations. The driver has the full authority to have them removed and if the passenger’s conduct results in damage to the vehicle the hirer shall be responsible for any remedial costs incurred. We reserve the right to amend our terms and conditions without any prior notification.